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September 2008

IN THE NEWS

RESOURCES

UPCOMING EVENTS

  • Joint Passenger Services Conference, October 8-9, Geneva
  • IATA Air Transport IT Symposium, October 13-15, Las Vegas
  • ACI Europe IT Conference, October 27-29, Berlin

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Airports to increase CUSS kiosks

Common-use self-service kiosks are viewed by airports as vital to improving customer service and maintaining passenger numbers. The fifth annual airport IT trends survey, carried out by SITA along with Airline Business and Airports Council International (ACI), revealed that 77% of the world’s top airport operators plan to increase the number of self-service kiosks. Almost half plan to implement CUSS by the end of next year.

”Our mandate is to implement CUSS where it makes sense to do so,” said Paul Behan, IATA Fast Travel Programme Manager. “This survey shows that CUSS facilities make sense for an increasing number of airports.” By December 2008, 130 airports around the world will offer CUSS facilities to their passengers.

The self-service trend is particularly prevalent in Europe, where the number of airports offering CUSS reached 51 in September. “With CUSS, airports have the flexibility to use space to meet their needs – like increasing passenger throughput, for example,” adds Behan.

IATA and Libyan Airlines Limited signed a Memorandum of Understanding (MOU) that will lead to CUSS facilities at Tripoli International Airport by the end of 2008.

BCBP capable airlines: are your through check-in partners capable too?

In order to continue through check-in without disruption, BCBP capable airlines should ensure that their ITCI (interline through check-in partners) use bar coded boarding passes.

If all airlines and airports in an itinerary are not BCBP capable, boarding passes may need to be re-issued via a transfer desk or kiosk, or the passenger may have to be manually processed at the connecting gate - increasing cost and reducing passenger convenience. A single boarding pass for multiple flights – one of the advantages of BCBP – will not be possible.

The quick return on investment that BCBP promises, all the more relevant given the deteriorating aviation business environment, applies to ITCI partners too. Bar code readers are cheaper to purchase and maintain, airlines will no longer have to keep ATB stock and will require fewer check-in desks, as BCBP enables web, kiosk and mobile check-in.

The StB global network is gathering a list of ITCI partners of IATA member airlines who are not BCBP capable. IATA will be contacting these carriers shortly to inform them of the BCBP mandate and raise awareness of IATA resources available. If you are an IATA member airline, please provide a list of your ITCI partners to your IATA Country Manager if you have not already done so. A list of IATA Country Managers is available here.

Bringing BCBP to airports

The BCBP project is expanding its focus on airports. The BCBP team is currently conducting an effort to identify all airports to be engaged by the StB global network between now and the end 2010 deadline to ensure they meet the industry mandate.

During the month of October, the BCBP team also will be sending letters to over 1,500 small and medium size airports around the world to raise awareness of the BCBP mandate. The communication, supported by ACI, includes information about the mandate, the steps airports need to take to ensure they are BCBP capable, and the resources available from IATA to help implement BCBP.

For information on the BCBP mandate or to provide feedback, please visit the BCBP homepage or contact your IATA Country Manager.

Germany becomes 8th IATA e-freight location

IATA e-freight became operational on the Frankfurt to Seoul trade lane on September 25, with Lufthansa Cargo and DB Schenker sending the first e-freight shipment. Further expansion at Frankfurt is planned in the coming months. IATA e-freight will also be launched at other major German airports in the near future.

The German IATA e-freight implementation team, led by Lufthansa Cargo, started work in April of this year and delivered IATA e-freight one month ahead of the original schedule. This achievement highlights the close cooperation between the German Finance Ministry (BMF) and the airfreight industry, including airlines, freight forwarders, airport authorities and handling agents.

The IATA e-freight project continues to build momentum. In September the project marked the completion of over 10,000 e-freight shipments since the first locations went live in November 2007.

ET data transitioned to IATA Passenger Services

Since the ET project is now complete, IATA is migrating information concerning electronic ticketing deployment from the StB website to websites owned by MITA and the IATA Passenger Services department. The StB ET homepage provides links to these new sites. Any questions on ET or IET can continue to be sent to eticket@iata.org.

All airline ET data files currently located on the StB Extranet will be deleted shortly. Airlines and IATA Country Managers who wish to preserve their data are requested to download any required files. The exception to this is the MPD reports, which will remain in their current locations until they are successfully migrated to the Passenger Services department. At that time, a communication will be sent out by IATA Passenger Services informing you of the new location and access instructions.


BIP, Fast Travel pilots progress

The Baggage Improvement Programme (BIP) and the Fast Travel Programme continue to progress pilots, paving the way for take off in 2009.

BIP has now been launched at seven carriers: American Airlines, Delta, Emirates, LAN Chile, Lufthansa, TAROM, and Qatar Airways. These airlines are benefiting from solutions to baggage mishandling that will bring cost savings this year.

Recognising the increasing demand for self-service and its huge potential for cost savings, the Fast Travel Programme is conducting two pilots in each of six areas that will give passengers more control over their journey. The programme will present business cases in each of these areas – check-in, bags ready-to-go, document scanning, flight re-booking, self-boarding and bag recovery - at the IATA Board of Governors meeting in December 2008.

Contact us to share your comments, questions and ideas!

The StB Global Team

 

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